Client Service Associate - Remote

Overview

The Client Service Associate at Enovis plays a vital role in supporting customers and ensuring their success with the company’s software applications, contributing to improved patient outcomes in the medical technology field.

In Short

• Provide remote support to customers via various communication channels.
• Resolve customer inquiries and document interactions thoroughly.
• Evaluate customer needs and promote available offerings.
• Develop and maintain knowledge of internal systems and applications.
• Create training documents and knowledge base articles.
• Assist with customer contracting and invoicing processes.
• Act as a Subject Matter Expert in designated areas.
• Ensure compliance with healthcare regulations and company policies.
• Collaborate with internal teams to enhance customer satisfaction.
• Travel up to 15% for work-related assignments.

Requirements

• 3+ years of experience in a medical/healthcare setting.
• Experience in patient care and handling inquiries.
• High School Diploma or GED required.
• Knowledge of MotionMD software preferred.
• Project Management certifications are a plus.
• Strong communication and problem-solving skills.
• Ability to work independently and as part of a team.
• Commitment to compliance and ethical standards.
• Ability to maintain confidentiality of sensitive information.
• Willingness to learn and adapt in a dynamic environment.

Benefits

• Medical, dental, and vision insurance.
• 401(k) plan.
• Vacation, sick leave, and holidays.
• Income protection plans.
• Discounted insurance rates.
• Legal services.