Customer Success Manager - Remote

Overview

As a Customer Success Manager at VitalSource, you will be the key point of contact for our valued customers, driving satisfaction, retention, and growth by helping them realize the full value of our solutions.

In Short

• Build and maintain strong relationships with customers.
• Proactively engage customers and deliver training on products.
• Document customer organizational structures and manage expectations.
• Lead onboarding and integration projects across departments.
• Act as a liaison between customers and internal teams.
• Monitor financial trends and manage contract optimization.
• Track progress on internal deliverables and maintain documentation.
• Provide creative solutions to complex challenges.
• Drive customer satisfaction and maximize long-term value.
• Participate in up to 20% travel for customer meetings.

Requirements

• 3+ years in customer success or account management.
• Experience with SaaS solutions preferred.
• Strong interpersonal and communication skills.
• Ability to manage multiple priorities effectively.
• Strong problem-solving capabilities.
• Comfortable in cross-functional environments.

Benefits

• Hybrid working model with flexible options.
• Private medical and dental insurance.
• Comprehensive pension scheme.
• Travel insurance for business and leisure.
• Life insurance for financial security.
• Group income protection for long-term illness.
• Wellbeing and support services.
• Maternity/Paternity leave benefits.
• Education assistance for furthering education.