Senior Revenue Operations Analyst - Remote

Overview

Visier is the leader in people analytics and we believe in a 'people-first' approach to business strategy. Our innovative technology transforms the way that organisations make decisions, allowing them to elevate their employees and drive better business outcomes. Embarking on an exciting new chapter in our growth story, we are looking for talented individuals who can help both Visier and our customers grow, evolve and win!

In Short

• Understand various aspects of Visier’s business and underlying go-to-market (“GTM”) data and processes in order to build appropriate operational reporting.
• Independently gather and interpret data to surface insights, identify and recommend areas of improvement, and work with revenue leaders to prioritize the improvements based on business impact.
• Build necessary reports and dashboards and create charts, data sets, slides, and supporting documentation for various meetings (i.e. forecast review, QBRs, and other critical meetings).
• Develop and maintain reports and dashboards to measure and report on key revenue metrics perform deep analyses on the leading indicators and surface critical business insights and to enable leaders to quickly move from insight to action.
• Develop predictive models to proactively identify and address potential customer experience bottlenecks and inefficiencies related to cost to serve, time to serve, and backlog management.
• Design, build, and deploy models to analyze customer behavior, identify trends, and predict key CX outcomes.
• Proactively monitor and strive to maintain high levels of data quality, accuracy, and process consistency across all GTM functions.
• Partner with Customer Experience and Sales and Deal Desk to identify and implement continuous improvement initiatives.
• Collaborate with the IT team to ensure data quality and partner in the development of sustainable data practices and processes.

Requirements

• You never stop asking why, constantly forming and testing hypotheses, and making sure to validate all assumptions with data.
• You are focused and value impact by leading an analysis with the question, “What problem are we trying to solve?”
• You understand the value of analytics and are eager to help drive process improvement.
• You are insightful, resourceful, motivated, and find fulfillment by enabling others.
• An entrepreneurial mindset that is comfortable dealing with change.
• You are operationally minded, learn systems quickly and are natural for applying technology and systems to revenue-generating processes.
• You have excellent communication skills, verbal and written.
• Experience conducting CX analysis and building high-quality CX models.
• You have high EQ and enjoy/appreciate building relationships with stakeholders.
• You have 3-5 years of experience in CX/Revenue/Sales analytics or a similar role.
• Gainsight administration experience is a plus.
• You have experience with Salesforce, Business Intelligence (Tableau, Looker, Domo, etc.), Excel, and SQL.
• You have some knowledge of how to utilize and manage ETL tools (e.g. Matillion) in relation to Snowflake.

Benefits

• Competitive salary and bonus structure.
• Opportunities for professional growth and development.
• Collaborative and innovative work environment.
• Work with a talented and motivated team.
• Flexible work arrangements.