Technical Post Sales Manager - Remote

Overview

This role requires a technically adept individual to lead post-sales technical delivery, ensuring seamless ERP integrations and client onboarding, while fostering customer success through AI technology.

In Short

• Lead end-to-end delivery for complex post-sales projects.
• Oversee integrations between Vic.ai’s APIs and enterprise systems.
• Tackle complex client challenges with creative problem-solving.
• Serve as primary technical contact for customers post-sale.
• Manage a team of integration engineers and consultants.
• Drive efficiency and scalability through AI innovation.
• Guide customers through onboarding and AI adoption.
• Collaborate with Product and Engineering for improvements.
• Track implementation KPIs for continuous improvement.
• Stay updated on ERP and automation trends.

Requirements

• 5+ years in technical post-sales or integration roles.
• 3+ years managing a high-performance team.
• Strong understanding of AI developments and tools.
• Hands-on experience with ERP platforms.
• Technical foundation in APIs and system architecture.
• Exceptional problem-solving skills.
• Entrepreneurial spirit for building and scaling processes.
• Proven track record in leading cross-functional teams.
• Excellent communication skills for technical and non-technical stakeholders.
• Experience with project management tools like Jira or Asana.
• Bachelor’s degree in relevant field or equivalent experience.

Benefits

• Competitive salary and stock options.
• 401K with employer match.
• Health, vision, and dental insurance.
• Monthly wellness stipend.
• NY CitiBike membership.
• Generous maternity and paternity leave.
• Remote work opportunity with home workstation stipend.
• Monthly allowance for office space.
• Virtual team-building events.
• People-focused culture with generous vacation time.