Customer Support Specialist – E-Commerce & Hardware - Remote

Overview

As a Customer Support Specialist at Veta Virtual, you will assist customers in troubleshooting product issues and managing returns, ensuring a professional experience.

In Short

• Handle customer inquiries via HubSpot or Zendesk.
• Manage part replacements and warranty requests.
• Support return processes and document hardware issues.
• Communicate clearly with customers using a North American tone.
• Escalate complex cases appropriately.
• Log actions clearly and follow workflows.
• Work with multimedia attachments for support context.
• Meet a 24-hour first-response time.

Requirements

• Fluent written English and strong communication skills.
• Experience with help desk platforms like Zendesk or HubSpot.
• Strong internet connection for multimedia support.
• Familiarity with Shopify or e-commerce workflows.
• Ability to follow SOPs and document actions precisely.
• Fast learner with product SKUs and part numbers.
• Tech-savvy, organized, and proactive.
• Professional and customer-first mindset.

Benefits

• $1,200–$1,400 USD/month based on experience.
• 10 paid vacation days plus U.S. national holidays.
• 100% remote work from anywhere in Latin America.
• Join a growing client in the professional hardware space.
• Supportive team and seamless onboarding.