E-Commerce Customer Support Specialist - Remote

Overview

We are looking for a Professional E-Commerce Customer Support Specialist to join our team and provide top-tier assistance to our customers. The ideal candidate is highly skilled in handling customer inquiries, processing returns, managing refunds, and resolving order issues with a polished and professional English accent.

In Short

• Provide exceptional customer support via email and phone, ensuring a seamless customer experience.
• Process returns and refunds efficiently using Refund Sniper.
• Manage and resolve customer order issues with professionalism and urgency.
• Handle FedEx and other carrier claims, ensuring accurate tracking and resolution.
• Utilize Zendesk, BigCommerce, SellerCloud, and ShipStation to manage tickets and order processing.
• Maintain detailed records of customer interactions and resolutions.

Requirements

• Strong communication skills in English.
• Experience in customer support roles.
• Familiarity with e-commerce platforms.
• Ability to handle multiple tasks efficiently.
• Proficient in using customer support software.

Benefits

• Competitive salary.
• Work from home flexibility.
• Opportunity for career growth.
• Comprehensive training provided.
• Supportive team environment.