Customer Care Support Specialist - Remote

Overview

We are looking for a Customer Care Support Specialist who will be responsible for providing excellent customer service support by quickly and accurately processing and directing submissions verbally.

In Short

• Support inbound telephonic phone calls from members
• Provide over the phone support
• Specialize in first call resolution performance
• Effectively manage and respond to inquiries as they are sent to you by customers
• Submit requests to the proper departments to prevent recurring issues
• Ensure rapid response and resolution of escalated inquiries
• Maintain and continue to develop knowledge of the Vitality program
• Identify problems or gaps within current processes
• Track, analyze and report on improvements to current processes
• Communicate verbally and/or in writing to both internal and external audiences

Requirements

• Ability to communicate effectively with different audiences
• Understanding customer needs and anticipating questions
• Experience in customer service or related field
• Problem-solving skills
• Ability to educate customers on programs and website navigation
• Willingness to take on other duties as assigned

Benefits

• Competitive pay
• Opportunity for professional development
• Supportive team environment