Vice President, Global Service Operations - Remote

Overview

The Vice President of Global Service Operations is a senior executive leader responsible for driving operational excellence, regulatory compliance, and transformative growth across our global servicing platform.

In Short

• Lead Global Operations Strategy for financial products.
• Manage day-to-day operations for payment processing and servicing.
• Ensure adherence to regulatory requirements.
• Serve as a senior point of contact for clients and vendors.
• Drive continuous improvement and automation.
• Lead and develop a diverse global service team.
• Establish KPIs and monitor performance metrics.
• Champion customer journey improvements.
• Collaborate with cross-functional teams.
• Lead enterprise-level change initiatives.

Requirements

• Bachelor’s degree in business; master’s preferred.
• 15+ years of people management experience.
• Extensive background in consumer credit operations.
• Experience with high dollar client portfolios.
• Strong business acumen and emotional intelligence.
• Excellent communication skills.
• Proficient in Microsoft Office Suite.
• Ability to travel occasionally.

Benefits

• Comprehensive medical, dental, and vision plans.
• 401k with generous company match.
• Employee health and wellness activities.
• Pet insurance.
• On-site/hybrid work options.