Director of Customer Success - Merchant Services - Remote

Overview

As the Director of Customer Success for our Merchant Services team at Versapay, you will define and execute the strategic vision for customer success, retention, and growth across our enterprise merchant portfolio.

In Short

• Build and lead a team of Customer Success Managers.
• Develop and execute the strategic vision for customer success.
• Own and exceed portfolio revenue targets.
• Collaborate with executive leadership on initiatives.
• Create and oversee customer success programs.
• Establish best practices for customer engagement.
• Design scalable processes for exceptional customer experiences.
• Develop predictive indicators for at-risk accounts.
• Lead change initiatives to improve customer experience.
• Maintain executive relationships with strategic customers.

Requirements

• 8+ years of experience in customer success.
• 3+ years in a leadership role.
• Extensive background in Merchant Services.
• Bachelor's Degree required.
• Proven track record in high-growth environments.
• Strong communication and executive presence.
• Ability to drive customer-centric culture.
• Experience with CRM and customer success tools.
• Understanding of SaaS metrics and business operations.
• Data-driven decision-making skills.

Benefits

• Opportunity to lead and shape customer success strategies.
• Work in a high-growth environment.
• Collaborate with executive leadership.
• Mentorship and career development opportunities.
• Impact on customer experience and business growth.