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Customer Success Manager - CDMS - Remote

Posted 2 weeks ago
Customer Service
Full Time
Worldwide

Overview

As a Customer Success Manager at Veeva Systems, you will ensure customer success with Veeva’s CDMS products, serving as a liaison between Veeva and key customer stakeholders.

In Short

  • Support 3-4 large, global customers post-implementation with Veeva Vault CDMS applications.
  • Own the relationship with your customers’ application owners to understand their strategic objectives and challenges.
  • Act as a trusted advisor for your customers and liaise with relevant Veeva stakeholders.
  • Lead meetings with customers to demonstrate success and identify additional value opportunities.
  • Provide strategic guidance to optimize consumption of Veeva product releases.
  • Facilitate cross-customer connections for collaboration opportunities.

Requirements

  • Engaging communication skills to convey complex ideas and build rapport.
  • Proven ability to build relationships with key customer stakeholders.
  • Focus on cross-functional collaboration to meet customer needs.
  • Strong analytical and presentation skills.
  • Demonstrates empathy and curiosity in supporting technical solutions.
  • EDC knowledge and 7+ years of experience in a Life Sciences environment.
  • Ability to travel up to 25% for onsite customer meetings.

Benefits

  • Allocations for continuous learning and development.
  • Health and wellness programs.
Veeva Systems logo

Veeva Systems

Veeva Systems is a leading provider of cloud-based software solutions for the global life sciences industry. The company specializes in delivering innovative applications that help organizations manage their clinical, regulatory, and commercial operations more efficiently. With a strong focus on customer success and a commitment to quality, Veeva Systems empowers pharmaceutical and biotechnology companies to bring their products to market faster and more effectively.

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