Customer Success Representative, Velocity - Remote

Overview

Veeam, the #1 global market leader in data resilience, believes businesses should control all their data whenever and wherever they need it. Veeam provides data resilience through data backup, data recovery, data portability, data security, and data intelligence. Based in Seattle, Veeam protects over 550,000 customers worldwide who trust Veeam to keep their businesses running. Join us as we move forward together, growing, learning, and making a real impact for some of the world’s biggest brands. The future of data resilience is here - go fearlessly forward with us.

In Short

• Responsible for overachieving Quota tied to territory Renewal and Expansion goals
• Effectively manages renewal and ensures growth of all contracts in assigned territory
• Removes any obstacles to renewal and goes above and beyond to ensure customer retention and satisfaction
• Proactively monitors the funnel of expiring agreements
• Provides timely proposals and quotes as requested
• Handles customer and partner inquiries related to quotes, pricing, and up-selling
• Cold calls customers with lapsed support to reactivate
• Works cross-functionally with Sales and others to ensure customer retention
• Records all activities on customer/partner record in Salesforce
• Meets Daily/Weekly SLAs and maintains high Customer Satisfaction ratings

Requirements

• 2+ years of Sales experience is required
• Renewals or Customer success experience is a plus
• Bachelor’s Degree required
• Superb customer service skills are required
• Excellent verbal and written communications skills
• Exceptional organizational skills
• Ability to work in a semi-autonomous and fast-paced environment
• High-energy, motivated self-starter
• Experience compiling, querying, analyzing and reporting data
• Proficiency with Salesforce.com is desirable

Benefits

• Competitive salary and benefits
• Opportunities for professional development
• Dynamic and inclusive work environment