Program Manager, Digital Success - Remote

Overview

At Vanta, our mission is to secure the internet and protect consumer data. We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it.

In Short

• Own the day-to-day operations of Catalyst, our Customer Success Platform (CSP).
• Develop and maintain enablement assets to help Customer Success Managers (CSMs).
• Identify opportunities to streamline workflows through templates and automation.
• Partner with CS teams to scope operational asks and measure impact.
• Review and iterate on customer engagement strategies.
• Partner with RevOps to enable new metrics and workflows.
• Analyze key engagement and performance data.
• Ensure customer signals are accurately mapped across CS tooling.
• Conduct QA for new features and workflows.
• Create and deliver enablement for new internal launches.

Requirements

• 2–4 years of experience in Program Management or Customer Success Operations.
• Comfortable managing systems like Salesforce, HubSpot, or Catalyst.
• Excellent communication skills and ability to work cross-functionally.
• Proactive in identifying gaps and driving solutions.
• Strong sense of ownership and bias toward action.
• Excited about building systems that enable scale.
• Bonus: Experience with digital success or scaled engagement programs.

Benefits

• Industry-competitive compensation.
• 100% covered medical, dental, and vision benefits.
• 16 weeks fully-paid parental leave.
• Health & wellness and remote workplace stipends.
• 401(k) matching.
• Flexible work hours and location.
• Open PTO policy.
• 11 paid holidays in the US.