Digital Program Manager - Remote

Overview

The Digital Program Manager role is essential for driving the effectiveness of the customer success team at Workday. The position focuses on optimizing technology stacks and processes to enhance customer value delivery.

In Short

• Design and maintain configurations in Salesforce and Gainsight.
• Identify opportunities for automation and optimization of processes.
• Collaborate with IT and operations teams for seamless integration.
• Analyze data for trends and areas for improvement.
• Enhance the onboarding process through digital tools.
• Develop documentation for customer success tools and processes.
• Stay updated on best practices for Salesforce and Gainsight.
• Support cross-functional collaboration and communication.
• Contribute to continuous improvement based on feedback.
• Manage operational processes and data integrity.

Requirements

• 5+ years in customer-facing roles or project management.
• Proficiency in Salesforce and Gainsight.
• Bachelor’s Degree or equivalent experience.
• Strong analytical and data management skills.
• Experience in process optimization and automation.
• Clear communication skills for documenting processes.
• Understanding of AI and UX/UI concepts.
• Familiarity with CLM systems is a plus.
• Willingness to travel up to 10%.

Benefits

• Competitive salary and bonus opportunities.
• Flexible work environment with remote options.
• Comprehensive benefits package.
• Opportunities for professional development.
• Inclusive and collaborative workplace culture.
• Employee-centric core values.
• Commitment to community and environmental responsibility.
• Access to a talent community for networking.
• Work-life balance initiatives.
• Stock grants and other financial incentives.