Manager, Digital Success - Remote

Overview

As a Manager, Digital Success at GitLab, you will lead and inspire a team of Digital Success Managers while driving strategic initiatives to enhance customer experience and adoption through digital channels.

In Short

• Lead a diverse team focused on digital-first engagement.
• Develop integrated content and communication strategies.
• Create and execute scalable programs for customer adoption.
• Drive cross-functional collaboration.
• Implement data-driven approaches to measure effectiveness.
• Design automated customer journey workflows.
• Establish content governance frameworks.
• Manage resource allocation and budget planning.
• Champion voice of customer insights.
• Foster a collaborative environment for innovation.

Requirements

• Proven track record in managing high-performing teams.
• Experience in Customer Success or related field.
• Ability to use data and insights to inform strategy.
• Experience in programmatic approaches to customer success.
• Familiarity with customer success platforms and tools.
• Excellent project management and organizational skills.
• Strong communication and interpersonal skills.
• Strong editorial judgment and understanding of brand voice.
• Alignment with GitLab’s core values.

Benefits

• Benefits to support health, finances, and well-being.
• All remote, asynchronous work environment.
• Flexible PTO (paid time off).
• Team Member Resource Groups.
• Equity Compensation & Employee Stock Purchase Plan.
• Growth and development budget.
• Parental leave.
• Home office support.