Digital Hacker Success Manager - Remote

Overview

HackerOne seeks an energetic, self-motivated community or customer success expert to join our growing global Community Team. The Digital Hacker Success Manager will be part of a dedicated team responsible for researcher relationships, coordinating and monitoring their success, and providing support and advocacy both on and off-platform.

In Short

• Manage a dedicated portfolio of researchers and customize their journey on HackerOne.
• Develop scalable digital engagement strategies to support the researcher community.
• Analyze performance metrics and engagement data to identify trends and opportunities.
• Build growth goals and milestones for researchers.
• Refine the HackerOne Hacker Success methodology.
• Drive researcher retention and success through targeted strategies.
• Advocate for researchers within the organization.
• Serve as a liaison between researchers and internal departments.
• Train researchers on the HackerOne platform.
• Support the Community Team on various initiatives.

Requirements

• 3+ years of digital or tech-touch customer management experience.
• Ability to travel 10-15% as required.
• Proven ability to scale digital customer success programs.
• Self-directed and action-oriented individual.
• Excellent written communication and presentation skills.
• Strong interpersonal skills.
• Ability to analyze and solve problems promptly.
• Organized individual with strong collaboration skills.
• Experience with multi-channel support tools.

Benefits

• Health, life, and disability insurance.
• Equity stock options.
• Retirement plans.
• Paid public holidays and unlimited PTO.
• Paid maternity and parental leave.
• Employee Assistance Program.
• Flexible Work Stipend.