Digital Success Manager - Remote

Overview

The Digital Success Manager (DSM) is a key partner guiding independent distributors to achieve their strategic objectives, enable transitions and support independent distributors on their digital journey. The DSM helps to drive adoption of AD platforms and tools and supports retention and expansion of our AD services by being a trusted advisor to participating members. DSM is an expert in the AD tools, digital strategy, eCommerce partners and on growing a culture of harmonizing, understanding, and acting on digital needs.

In Short

• Lead 60+ participating members AD Member PIM and tool adoption, enable transitions and member satisfaction.
• Educate and advise on potential use cases and workflows.
• Increase member engagement scorecard KPIs to support retention.
• Drive adoption in the AD Member PIM and other AD tools.
• Establish a trusted/strategic advisor relationship with assigned members.
• Act as the primary liaison and manage relationships with Members.
• Maintain current functional and technical knowledge of the AD Member PIM and tools.
• Collect product feedback and advocate for the member.
• Create and deliver onboarding and training materials.
• Conduct regular eContent audits to ensure data accuracy and compliance.

Requirements

• Proven track record in client success/account management.
• Motivated and self-starting.
• Detail-oriented and solution-oriented.
• Strong experience with cross-departmental collaboration.
• Ability to develop and implement comprehensive strategies.
• Strong interpersonal and communication skills.
• Expertise in managing complex projects.
• Capability to analyze data and identify areas for improvement.
• Proficiency in addressing challenges and implementing solutions.
• Bachelor’s Degree with 4-5 years in eCommerce or Digital role.

Benefits

• Hybrid work schedule with 3 days in the office (Tuesdays-Thursdays & Mondays and Fridays remote).
• Opportunity to work in a fast-paced, high-growth environment.
• Engagement with industry events and educational webinars.
• Support for continuous learning and professional development.
• Collaboration with cross-functional teams to enhance digital strategies.