Digital Success Account Manager - Remote

Overview

The Digital Success Account Manager will manage a global portfolio of customers, driving product adoption and customer retention through effective engagement strategies.

In Short

• Manage a portfolio of lower-spend customers within the Digital segment.
• Drive success across accounts using digital and traditional engagement tactics.
• Monitor customer health and product usage to identify retention risks.
• Support onboarding and ongoing education through self-serve resources.
• Nurture growth opportunities and hit quarterly expansion targets.
• Coordinate interventions for churn risks across the team.
• Assist with renewal processes to ensure customer retention.
• Collaborate with various teams to improve customer experience.
• Ideal for someone early in their SaaS or tech career.
• Opportunity for growth within the company.

Requirements

• 1–2 years of experience in a customer-facing or SaaS role.
• Strong work ethic and attention to detail.
• Excellent written communication and organization skills.
• Curious and proactive attitude.
• Comfortable working with data for decision-making.
• Familiarity with Salesforce, ChurnZero, Tableau, Slack, Google Workspace.
• Experience with tech-touch or digital-first customer support.
• Interest in SaaS metrics and customer journeys.
• Background in customer lifecycle communications.

Benefits

• High-impact role within a dynamic company.
• Fast growth potential and clear career path.
• Hands-on experience with account management and retention.
• Opportunity to work cross-functionally.
• Make a significant impact on a critical customer segment.