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Customer Success Account Manager - Digital Sales - Remote

Posted 2 days ago

ADUS-Adobe

ADUS-Adobe

Sales / Business
Full Time
India

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Overview

The Customer Success Account Manager role at Adobe focuses on driving sales and enhancing customer experiences through digital solutions, specifically within the SMB segment in North America.

In Short

  • Manage a defined patch of Adobe’s SMB customers.
  • Responsible for upselling and cross-selling Adobe Cloud-based solutions.
  • Develop understanding of Adobe's Digital Media products.
  • Create value-based relationships with customers.
  • Drive revenue through marketing qualified leads.
  • Research customer contracts to identify expansion opportunities.
  • Manage opportunity pipeline and provide updates to management.
  • Collaborate with Solution Specialists for maximizing Adobe solutions.
  • Engage with support teams to resolve customer issues.
  • Work hours coincide with US time zones.

Requirements

  • 3+ years of experience in a similar role, preferably selling SaaS solutions.
  • Excellent oral and written communication skills.
  • Ability to lead customer conversations with value-selling.
  • Strong organization and documentation skills.
  • Experience with SMB segment and managing large customer sets.
  • International sales experience, preferably in NA markets.
  • Bachelor’s Degree or equivalent.

Benefits

  • Exceptional work environment recognized globally.
  • Opportunities for career growth and feedback.
  • Diverse and inclusive workplace.
  • Access to Adobe’s creative and document solutions.
  • Support for employees with disabilities.

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