Customer Success Account Manager - Digital Sales - Remote

Overview

The Customer Success Account Manager role at Adobe focuses on driving sales and enhancing customer experiences through digital solutions, specifically within the SMB segment in North America.

In Short

• Manage a defined patch of Adobe’s SMB customers.
• Responsible for upselling and cross-selling Adobe Cloud-based solutions.
• Develop understanding of Adobe's Digital Media products.
• Create value-based relationships with customers.
• Drive revenue through marketing qualified leads.
• Research customer contracts to identify expansion opportunities.
• Manage opportunity pipeline and provide updates to management.
• Collaborate with Solution Specialists for maximizing Adobe solutions.
• Engage with support teams to resolve customer issues.
• Work hours coincide with US time zones.

Requirements

• 3+ years of experience in a similar role, preferably selling SaaS solutions.
• Excellent oral and written communication skills.
• Ability to lead customer conversations with value-selling.
• Strong organization and documentation skills.
• Experience with SMB segment and managing large customer sets.
• International sales experience, preferably in NA markets.
• Bachelor’s Degree or equivalent.

Benefits

• Exceptional work environment recognized globally.
• Opportunities for career growth and feedback.
• Diverse and inclusive workplace.
• Access to Adobe’s creative and document solutions.
• Support for employees with disabilities.