Digital Account Manager - Remote

Overview

Join Loadsmart, a hyper-growth logistics tech company, as a Digital Account Manager responsible for driving customer success and sales within existing and new accounts.

In Short

• Identify and generate new sales within existing and new customers.
• Establish strong business-owner relationships.
• Onboard, educate, and enable customers.
• Develop end-to-end account plans and strategies.
• Monitor customer life cycles and contribute to their journey.
• Provide full-cycle post-sales activities including renewals.
• Upsell and cross-sell additional services.
• Negotiate new contract terms on SaaS renewals.
• Drive resolution of account issues.
• Become a subject matter expert in product functionality.

Requirements

• 3+ years of experience as an Account Manager or Customer Success Analyst for SaaS products.
• 3+ years of experience in the logistics industry preferred.
• Proven track record in customer-facing roles.
• Excellent English language skills.
• Strong written and verbal communication skills.
• Customer-oriented with a genuine interest in customer needs.
• Problem-solving skills to deliver technical solutions.
• Interpersonal intelligence to navigate customer relationships.
• Data analysis skills to generate insights.
• Experience with CRM, preferably Salesforce.

Benefits

• Join a vibrant and successful team in a growth-stage start-up.
• Opportunity to work in a high-energy environment.
• Contribute to a company valued at over $1 billion.
• Engage with innovative logistics technology.
• Build lasting relationships with customers.