Digital Success Account Manager - Remote

Overview

This is an exciting opportunity for a motivated early-career professional to join a high-impact Customer Success & Retention team as a Digital Success Account Manager.

In Short

• Manage a high-volume portfolio of global accounts.
• Monitor product usage trends to identify churn risks.
• Facilitate onboarding and ongoing education for clients.
• Support the renewal process and achieve retention goals.
• Collaborate with internal teams to improve the customer journey.
• Maintain accurate customer data using CRM platforms.
• Engage with clients through digital and traditional outreach.
• Drive customer growth through strategic communication.
• Utilize data-driven insights to enhance product adoption.
• Work cross-functionally with sales, product, and marketing teams.

Requirements

• Strong communication skills.
• Experience in customer success or account management.
• Ability to analyze data and identify trends.
• Familiarity with CRM and analytics platforms.
• Motivated and proactive attitude.
• Experience in digital engagement strategies.
• Ability to work cross-functionally.
• Early-career professional preferred.
• Knowledge of customer journey optimization.
• Strong problem-solving skills.

Benefits

• Opportunity to work in a dynamic team.
• Access to professional development resources.
• Flexible work environment.
• Engagement with diverse clients.
• Potential for career growth.
• Innovative company culture.
• Work with cutting-edge technology.
• Collaboration with talented professionals.
• Contribution to customer success initiatives.
• Involvement in strategic decision-making.