Customer Care Manager - Remote

Overview

The Customer Care Manager will act as a central interface between internal teams and customers, aiming to build long-term relationships and enhance customer experiences.

In Short

• Coordinate communication between internal departments and customers.
• Develop and maintain long-term customer relationships.
• Analyze customer needs and ensure satisfaction.
• Keep customers informed about new benefits and developments.
• Continuously expand the benefits portfolio and implement innovative bonus models.
• Flexible working hours with options for remote work.
• Opportunity for EU workations with provided accommodations.
• 30 vacation days and a permanent contract.
• Attractive compensation above local standards.
• Support with administrative processes and a welcoming team.

Requirements

• Completed commercial studies or comparable training.
• At least two years of professional experience, preferably in key account management or customer success.
• High service and customer orientation combined with empathy and communication skills.
• Ability to work independently and solution-oriented.
• Fluent in German and English, both written and spoken.

Benefits

• Flexible working hours and modern office environment.
• Workation opportunities with travel and accommodation support.
• 30 vacation days and permanent contract.
• Above-average salary compared to local standards.
• Support for administrative processes.