Manager, Customer Care - Remote

Overview

As a Manager of Customer Care, you will provide support to all internal and external customers ensuring a high level of customer satisfaction while managing customer/patient support staff and collaborating with various teams to enhance internal processes.

In Short

• Provide day-to-day supervision of assigned staff.
• Lead and manage specific projects to drive improvements.
• Understand compliance policies related to test ordering.
• Track and trend customer complaints and report deficiencies.
• Responsible for training and career development of staff.
• Develop SOPs and best practices for client satisfaction.
• Work with leadership teams on strategic plans.
• Up to 10% business travel required.

Requirements

• Bachelor’s degree preferred; relevant experience may substitute.
• 5-10 years of people leadership and/or customer service experience in healthcare or biotech.
• 3+ years as a people leader in a supervisory role.

Benefits

• Competitive compensation and benefits.
• Opportunities for career growth and development.
• Inclusive workforce environment.
• Recognition as a Great Place to Work.