Customer Care Manager - Remote

Overview

As a Customer Care Manager at Bïrch, you will play a crucial role in supporting our clients during a period of growth and transition. With our remote-first team, you will help ensure that our customers receive the best possible assistance.

In Short

• Join a remote-first team of approximately 35 members.
• Support clients during a team member's parental leave.
• Work with a product that aids creative and growth marketing teams.
• Contribute to the success of over 800 companies.
• Be part of a company backed by Meta and Google.
• Engage in a culturally diverse work environment.
• Participate in team-building events around the world.
• Help clients succeed with Bïrch's toolbox.
• Work remotely from anywhere.
• Be a part of a growing organization.

Requirements

• Experience in customer support or management.
• Strong communication skills.
• Ability to work independently in a remote setting.
• Familiarity with marketing tools and strategies.
• Problem-solving skills and a proactive attitude.
• Experience in a fast-paced environment.
• Ability to adapt to a growing company.
• Willingness to collaborate with a diverse team.
• Fluency in English; additional languages are a plus.
• Passion for customer success.

Benefits

• Work from anywhere in a remote-first environment.
• Flexible working hours.
• Opportunity for professional growth.
• Collaborate with a diverse and talented team.
• Participate in team-building events globally.
• Access to a comprehensive toolbox for marketing.
• Join a company that values creativity and innovation.
• Be part of a supportive and dynamic work culture.
• Competitive compensation package.
• Work with a product that is trusted by thousands of marketers.