Customer Care Manager - Remote

Overview

As a Customer Care Manager at Septeo, you will play a strategic role in supporting users and ensuring an optimal customer experience with our software solution, Dendreo, in a fully remote environment.

In Short

• Join a fast-growing software company in Europe.
• Work remotely as a Customer Care Manager.
• Provide post-onboarding support to clients.
• Become an expert in the Dendreo software solution.
• Respond to client inquiries effectively via ticketing tools.
• Assist clients in utilizing the platform to its full potential.
• Collaborate with internal teams for continuous improvement.
• Help in the adoption of new features by clients.
• Identify opportunities for client growth.
• Contribute to user knowledge base enhancement.

Requirements

• Successful experience in B2B customer relations, preferably in a SaaS environment.
• Comfortable with complex software tools.
• Strong analytical skills and problem-solving abilities.
• Clear written communication skills.
• Experience with Microsoft Word is a plus.
• Good level of written English.
• Interest in AI applications in support practices.
• Curiosity towards rich business software.
• Service-oriented, pedagogical, and persistent.
• Ability to work autonomously and stay organized.

Benefits

• Personalized training and internal mobility opportunities.
• Engage in themed events and team-building activities.
• Join a collective that values equality, diversity, and inclusion.