Level 1 Support Technician - Remote

Overview

Join Septeo, a fast-growing software publisher in Europe, as a Level 1 Support Technician, ensuring customer satisfaction through effective problem-solving and support.

In Short

• Respond to customer calls promptly and create support tickets.
• Manage incidents from initiation to resolution.
• Tackle short resolution incidents (under 20 minutes).
• Identify and escalate complex incidents as needed.
• Achieve quality and service delivery objectives.
• Initiate actions to enhance service efficiency.
• Collaborate with various team members.
• Propose methods to streamline solutions.
• Meet customer satisfaction and productivity goals.

Requirements

• At least 1 year of experience in Level 1 support or similar helpdesk role.
• Proficiency in Office 365 and Azure Active Directory.
• Strong problem-solving skills under pressure.
• Excellent customer service skills with a patient approach.
• Clear and concise communication skills, both written and verbal.
• Experience with ticketing systems and support tools.
• Basic understanding of networking concepts.
• Ability to multitask in a fast-paced environment.
• Adaptability to learn new technologies and processes quickly.
• Knowledge of IT security best practices.

Benefits

• Work in a trusted environment where you can take initiative.
• Receive personalized career support.
• Continuous training opportunities through internal experts and platforms like Udemy.