Remote Engineer - ICPMS or GCMS Technical Support

Overview

The Remote Engineer will provide post-sales technology support and technical services to customers, utilizing remote diagnostic capabilities to resolve issues efficiently.

In Short

• Provide remote technical support for ICPMS and GCMS technologies.
• Utilize remote diagnostic capabilities for problem resolution.
• Engage in proactive preventive actions to enhance customer satisfaction.
• May support third-party products and occasionally travel to customer sites.
• Leverage customer interactions to identify revenue opportunities.
• Full-time position with a schedule aligned to Pacific time zones.
• Qualifications include a Bachelor’s degree in relevant fields.
• 4+ years of experience with ICPMS or GCMS technologies preferred.
• Excellent verbal and written communication skills required.
• Salary range is competitive with additional benefits.

Requirements

• Bachelor of Science Degree in Chemistry, Biochemistry, Biology, or Microbiology.
• Typically 4+ years of relevant experience.
• Practical experience with ICPMS and GCMS technologies.
• Experience with 21CFR compliance software is a plus.
• Strong logical troubleshooting skills.
• Ability to communicate effectively with customers.

Benefits

• Competitive salary and eligibility for bonus and stock options.
• Comprehensive benefits package.
• Opportunity to work in an inclusive and dynamic environment.
• Support for career development and training.