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Remote Customer Service Representative

Posted Yesterday
Customer Service
Full Time
USA
$30.87 - $48.23/hour

Overview

This position involves providing remote technical support and services to customers, focusing on problem resolution and customer education in the vacuum product portfolio.

In Short

  • Provide remote technical support and services.
  • Utilize vacuum expertise and troubleshooting capabilities.
  • Engage in proactive and reactive customer support.
  • Deliver consulting and education services via phone and internet.
  • Communicate effectively to uncover root causes of issues.
  • May involve repair or refurbishment of complex instruments.
  • Work with SalesForce CRM to maintain customer data.
  • Opportunity to book transactional sales and provide leads.
  • Full-time position with remote work option.
  • Pay range from $30.87 to $48.23 per hour.

Requirements

  • Bachelor's or Master's Degree or equivalent.
  • Minimal to no prior relevant work experience required.

Benefits

  • Eligibility for bonus, stock, and benefits.
  • Supportive work culture focused on diversity and inclusion.

U.A.T

US00 Agilent Technologies

Agilent Technologies, Inc. is a global leader in laboratory and clinical technologies, dedicated to advancing scientific research and diagnostics. With over 50 years of expertise, Agilent provides innovative instruments, software, and consumables that support critical life science research, patient diagnostics, and ensure the safety of water, food, and pharmaceuticals. The company employs around 18,000 individuals worldwide, fostering a culture of trust, respect, and integrity while promoting diversity and collaboration. Agilent is committed to delivering high-quality solutions that enable scientists and clinicians to make significant advancements in their fields, ultimately improving lives and outcomes across the globe.

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