Cryptio is looking for a Technical Support Engineer interested in working in the finance / accounting field. You will be joining our L2 Support squad, which focuses on providing excellent technical support to enterprise customers.

In Short

Deliver exceptional technical customer support
Own, troubleshoot and resolve customer technical issues (Zendesk tickets)
Leverage your technical expertise to implement “one time fixes”
Deploy the Cryptio stack locally, debug issues and qualify bugs before escalating them
Contribute to our back office / tooling roadmap
Advocate Cryptio best practices both internally and externally
Provide feedback to the Engineering and Product teams, based on customer needs
Mentor technical support engineers with less experience
Collaborate with the Technical Support Lead to improve team processes and efficiency

Requirements

5+ years of experience in a relevant role
Proficiency with a programming language suitable for scripting such as Javascript, Typescript, Python, Ruby…
Proficient with modern development tools (Git, Docker, the CLI…)
Fluent with SQL (mandatory, we use PostgreSQL)
Familiar with Grafana (or similar)
Familiar with Zendesk (or similar)
Fluent in English (mandatory)
Excellent communication and organisational skills
Thriving when working with others
Quick learner

Benefits

Fully-Remote / Hybrid – The choice is yours!
25 Days Paid Holiday + Bank Holidays + Your Birthday Off
Earn an extra day of annual leave for every year you're at Cryptio
4% Pension Contributions towards your future!
Private Medical & Dental Insurance with Allianz!
Attractive Maternity and Paternity Policies for your growing family
Gym Classes or Spa Treatments with ClassPass!
Apple MacBook Pro – The best tech at your fingertips!
$200 Workplace Budget to create your perfect home office!
Training and Development Budget – Invest in yourself and grow!

Cryptio

Cryptio is an innovative enterprise-grade crypto back-office platform designed to assist financial institutions, corporates, and crypto-native companies in navigating the complex digital-asset landscape. As a Series-A company backed by prominent investors, including Point Nine and Tim Draper, Cryptio is committed to addressing the challenges of institutional adoption in the crypto space. The company serves a diverse clientele, including leading crypto firms like Uniswap and Metamask, as well as banks and government entities. With a remote-first approach and a focus on merging traditional accounting practices with the evolving world of digital assets, Cryptio is at the forefront of transforming financial reporting and compliance in the crypto industry.

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