IT Support Technician (Contractor) - Remote

Overview

UPSTACK is the leading full-service technology advisory firm, transforming how businesses design, source, implement, support, and optimize IT infrastructure. Clients benefit from decades of expertise, enhanced support, and UPSTACK’s proprietary technology—delivering faster deployments, cost savings, and streamlined access to critical solutions.

In Short

• Provide first and second-line remote IT support for end-users and executives.
• Manage user accounts and access permissions using Okta and M365.
• Administer and support Apple and Windows devices through JAMF and Intune.
• Respond to, document, and resolve support tickets via the IT service desk.
• Deliver white glove support to executives and leadership.
• Assist in the rollout of updates, patches, and security enhancements.
• Maintain documentation for IT procedures and user guides.
• Monitor system alerts and proactively address issues.
• Manage multiple requests, tasks, and projects simultaneously.
• Collaborate with cross-functional teams to support technology initiatives.

Requirements

• Proven experience in remote IT support.
• Hands-on expertise with Okta, M365, JAMF, and Intune.
• Ability to support both MacOS and Windows environments.
• Exceptional troubleshooting and analytical skills.
• Experience providing high-level support to executives.
• Strong multitasking and time management abilities.
• Excellent verbal and written communication skills.
• Familiarity with ticketing systems and remote assistance tools.
• Experience with security applications is helpful.

Benefits

• Opportunity to work with a leading technology advisory firm.
• Gain experience in a remote-first environment.
• Work with a distributed technology team.
• Engage in continuous improvement of IT services.
• Be part of a company committed to exceptional customer experiences.