IT Support Technician - Contractor - Remote

Overview

PEAKE Technology Partners is a leader in Healthcare IT Support in Maryland, D.C. and Northern Virginia. Our team of support engineers, security specialists, and consultants offer trusted technology solutions for healthcare and other industries concerned with data protection and security regulation. The Service Desk Technician II (SDTII) is available to handle tickets that are not resolved by the SDTI and to assist with overflow. In addition to resolving incoming tickets, SDTII will occasionally assist with longer term projects and internal initiatives.

In Short

• Remote troubleshooting of end-user software, hardware, and network issues.
• Understand, follow, and improve PEAKE processes and documentation.
• React to incoming alerts from client system monitoring.
• Resolve escalations from SDTI (typically more complicated, novel, or high-priority tickets).
• Serve in after-hours on-call rotation (approximately 5 days on-call per month).
• Complete quarterly reviews for assigned clients to ensure systems are configured and operating correctly.
• Complete after-hours server and network equipment maintenance including OS updates and firmware upgrades.
• Assist with project work such as new software rollouts and office moves as assigned.

Requirements

• Excellent customer service skills including effective written and verbal communication skills.
• Ability to work independently and manage priorities and tasks.
• Firm understanding of computer hardware and how to diagnose hardware problems including desktop, laptop, and printers.
• Strong knowledge of both Mac and Windows operating systems and how to install and upgrade them.
• Familiarity with Active Directory including local and domain accounts and troubleshooting application of Group Policy.
• Ability to identify spam and phishing attempts.
• Knowledge of networks and network troubleshooting. Basic understanding of TCP/IP, routing and switching, DHCP, DNS, VLAN, VPNs, PoE.
• Understanding of wireless basics such as SSIDs and passwords, channels, and Interval vs. Guest networks.

Benefits

• As an Independent Contractor, you'll be responsible for your own tax and health benefit payments.
• Your annual salary will be divided into monthly payments, which will be sent on the 1st of each month.
• You'll receive a 13th payment as a bonus in December.
• Ample opportunities for training and development.
• Fast-paced, dynamic, and collaborative work environment.
• Modern office space equipped with the latest technology.
• Strong emphasis on teamwork, innovation, and continuous learning.
• Encouragement of creativity and problem-solving skills.