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Technical Solutions Engineer - Remote

Posted 89 weeks ago
Customer Service
Full Time
USA
$60,000 - $70,000/year

Overview

As a Technical Solutions Engineer at Uplight, you will contribute to creating a more sustainable future by working with leading electric and gas utilities to enhance customer energy experiences.

In Short

  • Build knowledge of software capabilities and business processes.
  • Review and categorize customer issues for clean energy software products.
  • Facilitate customer responses and updates.
  • Resolve issues or escalate them as necessary.
  • Collaborate with the Technical Solutions team to understand products and processes.

Requirements

  • 1-3 years in customer service or enterprise software support.
  • Proven experience with external clients on complex solutions.
  • Strong analytical and problem-solving skills.
  • Excellent communication skills, both written and oral.
  • Detail-oriented with strong organizational skills.

Benefits

  • 401k Match.
  • Medical, vision, and dental insurance.
  • Monthly wellness stipend.
  • Peer to peer recognition program.
  • Flexible time off policy.

Uplight

Uplight

Uplight is a pioneering company dedicated to creating a new category of energy management through innovative software solutions. Their technology integrates various energy resources in homes and businesses, such as smart thermostats, electric vehicles, solar panels, and storage batteries, to optimize energy generation, consumption, and savings. By enhancing the efficiency and reliability of the power grid, Uplight plays a crucial role in accelerating the transition to clean energy and reducing reliance on fossil fuels. As a certified B Corporation, Uplight is committed to social and environmental responsibility, fostering a diverse and inclusive workplace while empowering its employees to make a meaningful impact in the fight against climate change.

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