Technical Solutions Engineer - Remote

Overview

Siena is building enterprise empathic AI Agents powered by reasoning-adept LLMs. Siena is the first AI Agent of its kind, designed to integrate with existing systems and interact with customers across multiple channels from a single, unified platform.

If you're excited about the intersection of human-to-machine communication and want to be part of a team driving innovation and making a real impact in automating agentic workflows, join us on our mission to revolutionize customer experience through empathetic AI.

In Short

• Real Engineering Work: Debug production systems, write code, and deploy solutions
• Direct Customer Impact: Your technical expertise directly drives customer success and retention
• Growth Opportunity: Join a rapidly scaling AI company with significant career advancement potential
• Technical Leadership: Own end-to-end technical investigations and become the go-to expert for complex issues

Requirements

• 3+ years of software engineering experience with production systems
• Strong programming background in JavaScript, Python, or similar languages
• API debugging expertise - REST APIs, JSON, HTTP protocols, authentication
• Production systems experience - logs analysis, monitoring tools, system debugging
• Database knowledge - SQL queries, data analysis, performance troubleshooting
• Experience with LLMs, prompt engineering, or AI model integration (preferred)
• Excellent English communication (written and verbal)
• Problem-solving mindset with customer empathy
• Ability to work independently in a remote environment
• Work NA time zones - 9:00 AM EST - 6:00 PM EST

Benefits

• Make a real impact: Your work directly shapes our product and company.
• A Voice that matters: In a small team, every perspective counts—yours included.
• Working at Siena: We are a fully remote, globally distributed team working at the bleeding edge of CX and generative AI.
• Competitive compensation: Great salary plus the opportunity for equity or stock grants.
• Flexible time off: Take at least 15 days—more if you need it.
• A Learning budget: If you're growing, so are we.
• The thrill of building something new: Join us at a stage where your contributions matter most.
• Tackling meaningful challenges: We’re redefining how work gets done through AI.