Product Engineer - Remote

Overview

Siena is the first intelligence layer for customer experience. We're creating an operating system of AI agents that learn, remember, and act across every customer touchpoint—from support conversations to shopping experiences to voice and social media interactions.

Siena doesn't just automate support; it powers shopping agents, builds persistent customer memory, generates actionable business insights, and creates empathetic interactions that feel human.

We're transforming how businesses understand and connect with their customers, turning every interaction into intelligence that makes the next one better.

In Short

• You will build new capabilities for AI agents in customer experience and e-commerce.
• Work with a distributed team that values impact and innovation.
• Engage in product development with autonomy and agency.
• Translate customer workflows into product features.
• Design and implement evaluation and QA systems.
• Expand integrations and automate onboarding processes.
• Collaborate closely with product, design, and leadership teams.
• Push back on non-essential requests to focus on impactful work.
• Embrace a builder’s mindset and solve complex problems.
• Contribute to the future of customer experience with AI.

Requirements

• 3+ years of software engineering experience in B2B products.
• Experience in customer experience, e-commerce, or AI automation.
• Fluency in full-stack technologies including React, TypeScript, and Node.js.
• Ability to work directly with clients to solve real-world problems.
• Strong curiosity and a desire to innovate.
• Good product judgment and decision-making skills.

Benefits

• Meaningful impact on the product and company.
• Opportunity to work with a globally distributed team.
• Competitive salary with potential for equity or stock grants.
• Learning budget to support personal growth.
• Exciting opportunity to build new products and capabilities.
• Access to premium AI tools and resources.
• Engagement in tackling unsolved problems in customer experience.