Director of Customer Digital Experience - Remote

Overview

Uplight is creating a new category of energy. We make software that manages energy resources in homes and businesses—including things like smart thermostats, electric vehicles, solar panels, storage batteries, heat pumps, and even people’s behavior—to generate, shift, or save energy to balance the grid, making it more efficient and reliable. This creates clean energy capacity that can be used by the power grid instead of burning more fossil fuels. Our solutions accelerate the transition to clean energy and save money for energy customers.

In Short

• Lead strategy and execution for customer-facing digital experiences.
• Own part of the product stack while guiding UX research and design.
• Partner with Product and Engineering to improve usability and customer outcomes.
• Drive product and experience strategy for a defined area of the platform.
• Coach and mentor team members while contributing directly to work.

Requirements

• 8+ years of experience in product management, UX, or related roles.
• Strong experience in SaaS and customer-facing digital products.
• Proven people leadership experience, including coaching high-performing teams.
• Experience in a player-coach role.
• Strong understanding of UX/UI principles and digital product best practices.

Benefits

• Make a meaningful impact on decarbonization efforts.
• Ample career advancement opportunities.
• Comprehensive benefits including flexible time off.
• Inclusive workplace culture celebrating diversity.
• Collaborative environment where contributions are recognized.