Director of Customer Experience - Remote

Overview

The Director of Customer Experience at G2 will lead the strategy and execution for teams focused on enhancing customer satisfaction and retention through various initiatives.

In Short

• Develop unified customer strategy for the entire customer journey.
• Oversee customer-facing teams including marketing, education, and community.
• Design customer advocacy and co-marketing programs.
• Manage customer education resources and onboarding processes.
• Foster community engagement through events and digital platforms.
• Create personalized communication strategies for customer lifecycle.
• Lead user acquisition and engagement initiatives.
• Utilize data and feedback for continuous improvement.
• Collaborate with cross-functional teams to align on goals.
• Recruit and develop a high-performing customer experience team.

Requirements

• Bachelor’s degree in Marketing, Business Administration, or related field.
• 10+ years in customer experience or marketing, with 5+ years in leadership roles.
• Experience in designing and executing customer experience programs.
• Strong leadership and team management skills.
• Expertise in customer lifecycle and community management.
• Excellent communication and interpersonal skills.
• Proficiency with data analytics and customer feedback platforms.
• Willingness to travel for events and meetings.

Benefits

• Join a value-driven global community.
• Opportunity for professional growth and development.
• Be part of a diverse and inclusive work environment.
• Engagement in DEI initiatives and philanthropic work.
• Work with a dedicated and kind team.