Director of Customer Experience - Remote

Overview

Fullsteam is seeking a creative and passionate Director of Customer Experience to lead the Wellness team, focusing on developing customer success strategies and enhancing customer satisfaction.

In Short

• Lead and mentor the Customer Experience management team.
• Design and execute customer experience strategies.
• Implement customer retention strategies based on data insights.
• Drive change management initiatives for team effectiveness.
• Collaborate with cross-functional partners to align CX goals.
• Analyze customer insights to inform strategic decisions.
• Support a culture of accountability and continuous improvement.
• Develop and implement training for best practices.
• Monitor and optimize CX technologies.
• Fullsteam values diversity and is an Equal Opportunity employer.

Requirements

• Bachelor’s degree in Business Administration or related field.
• 5–10 years of experience in customer experience roles.
• Minimum 3 years in a people leadership role.
• Experience in building and growing CX teams.
• Strong analytical and data analysis skills.
• Ability to develop customer retention strategies.
• Collaborative project management skills.
• Confident in presenting to executive leadership.

Benefits

• Inclusive workplace that values diversity.
• Opportunities for professional growth and development.
• Supportive company culture focused on innovation.
• Competitive salary and benefits package.
• Dynamic and exciting work environment.