Director of Customer Experience - Remote

Overview

The Director of Customer Experience will lead the overall strategy, execution, and performance of Dandy’s customer experience organization, defining and driving the vision for exceptional customer support.

In Short

• Oversee all facets of customer support operations for optimal efficiency and effectiveness.
• Develop and execute a compelling customer experience strategy aligned with company objectives.
• Deliver key performance indicators (KPIs) to measure support performance.
• Build and mentor a high-performing team of customer support managers.
• Design and implement training processes to enhance team skills and capabilities.
• Analyze customer feedback and data to identify areas for improvement.
• Manage complex customer issues to ensure positive outcomes.
• Collaborate with product development, sales, and marketing for a seamless customer experience.

Requirements

• 10+ years of experience in customer experience leadership roles.
• Success in building and leading high-performing customer support teams.
• Ability to think strategically and develop customer experience strategies.
• Exceptional communication and interpersonal skills.
• Strong analytical and problem-solving skills.
• Ability to thrive in a fast-paced, dynamic environment.

Benefits

• Comprehensive and inclusive benefits tailored to each country.
• Healthcare and dental coverage.
• Mental health support.
• Parental planning resources.
• Retirement savings options.
• Generous paid time off.