Technical Account Manager - Remote

Overview

As a Technical Account Manager at UJET, you will be responsible for guiding customers toward successful adoption of the service, collaborating closely with various teams to enhance customer experience.

In Short

• Work with customers to ensure successful service adoption.
• Collaborate with Sales, Support, and Engineering teams.
• Address product-related queries promptly.
• Train customers on product usage.
• Provide feedback to developers for potential new features.
• Assist in planning and executing technical solutions.
• Analyze customer needs and recommend upgrades.
• Represent customer needs to internal teams.
• Thrive in a fast-paced environment.
• Passion for customer success.

Requirements

• Ability to analyze business requirements and customer interactions.
• Five years of experience in customer success or technical roles.
• Strong understanding of customer needs.
• Excellent verbal and written communication skills.
• Strong analytical and problem-solving skills.
• Bachelor’s Degree preferred or equivalent experience.

Benefits

• Competitive compensation and benefits package.
• Work/life balance.
• Unlimited vacation.
• Stock options.
• Monthly game nights.