Implementation Technical Consultant - Remote

Overview

UJET leads the way in AI-powered contact center innovation, delivering a future-proof, cloud platform that redefines the customer experience with cutting-edge AI, true multimodality, and a mobile-first approach. We infuse AI across every aspect of your customer journey and contact center operations, to drive automation and efficiency. UJET's AI solutions empower agents, optimize customer journeys, and transform contact center operations for elevated experiences and actionable insights. Built on a cloud-native architecture with a unique CRM-first approach, UJET ensures unmatched security, scalability, and prioritized data insights (without storing PII). Designed for effortless use, UJET partners with businesses to deliver exceptional interactions, smarter decision-making, and accelerated growth in the AI-driven world.

In Short

• Highly visible role that functions as the critical link between our new customers and UJET to oversee the execution and consistent delivery of UJET implementations.
• Review and understand SOW details for a given project to minimize scope creep and ensure project is completed on time, under budget, and successfully.
• Document customer solution requirements and capture details about the solution to be configured, including flow charts for documentation.
• Design and execute an effective configuration of the UJET platform to match the customer’s specified requirements.
• Work on multiple client projects simultaneously and work with assigned project manager to deliver projects on time.
• Contribute to the evolution of UJET’s implementation processes through the development of innovative build improvements and/or efficiencies.
• Reach a high level of technical proficiency with the UJET platform and keep up to date on product changes/updates, contact center technologies, and best practices.
• Provide technical content for any training curriculum developed internally for customer or internal consumption.

Requirements

• Bachelor’s Degree from an accredited college or university or equivalent work experience.
• Minimum of 3 years experience in an implementation, with preference toward SaaS application.
• 5+ years experience in a technical consultant role conducting technical configurations for complex technology deployments, ideally in the contact center field.
• Preference toward experience with any or all of the following: Google DialogFlow programming (CX preferred over ES), Website Development, including deploying SDKs, Mobile App Development (Android, iOS), including deploying SDKs.
• 2+ years experience with configuring or troubleshooting cloud-based integrations (via RESTful APIs).
• 2+ years experience with industry CRMs preferred, such as Salesforce, Kustomer, Zendesk, MS Dynamics, and Hubspot.
• 2+ years experience using SaaS reporting tools.
• Excellent interpersonal skills and able to work with customers and partners with varying technical aptitudes.
• Excellent communication skills – written, verbal, presentation and interpersonal.
• Must be a collaborative team player, providing constant positive support and assistance to team mates and co-workers.
• Technical writing and PowerPoint/Google Slides experience.
• Position may require occasional business travel to customer sites and/or company headquarters.

Benefits

• Competitive compensation and benefits package.
• Work/life balance.
• Unlimited vacation.
• Stock options.
• Monthly game nights.