Technical Implementation Consultant (Messenger) - Remote

Overview

The Technical Implementation Consultant is instrumental in acclimating clients to our software products. Through partnering with internal project teams, you will deliver a first-rate customer service experience to effectively install, configure, monitor, and troubleshoot software to meet client needs. Relationship-building is a key skill along with your technical expertise and the ability to creatively problem-solve.

In Short

• Review integration requirements of a customer implementation and suggest modifications needed to deliver reliable functionality and communication.
• Independently install and configure all Spok products supported, including server and client components.
• Diagnose and troubleshoot product issues with client employees, customers, and vendors.
• Manage customer relationships; communicate and behave in a client-focused manner.
• Provide customer training on all Company applications as needed.
• Maintain existing processes, standards, and upgrade documentation.
• Evaluate and report project outcomes, customer satisfaction, and customer concerns.
• Participate in customer conference calls; facilitate and conduct customer conference calls.
• Provide accurate accounting of billable time, expenses, and ensure forecast accuracy for close purposes.
• Complete timesheets on a weekly basis.

Requirements

• Bachelor degree.
• 3+ years previous experience required with Clinical enterprise software applications.
• Experience with Microsoft SQL, Microsoft Windows.
• Understanding of system implementation and installation processes.
• Experience with Wireless Communication device.
• Experience with Clinical Messaging application, (Nurse call, EMR, informatics, Patient Monitoring).
• Experience with Clinical Messaging workflows.
• Experience with Windows OS Troubleshooting (Permissions/Policies).
• Working Knowledge of Network ACLs, Firewalls, and managed switches.
• Must be analytical and creative.

Benefits

• None specified.