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Technical Implementation Consultant (Messenger) - Remote

Posted 12 weeks ago

Overview

The Technical Implementation Consultant is instrumental in acclimating clients to our software products. Through partnering with internal project teams, you will deliver a first-rate customer service experience to effectively install, configure, monitor, and troubleshoot software to meet client needs. Relationship-building is a key skill along with your technical expertise and the ability to creatively problem-solve.

In Short

  • Review integration requirements of a customer implementation and suggest modifications needed to deliver reliable functionality and communication.
  • Independently install and configure all Spok products supported, including server and client components.
  • Diagnose and troubleshoot product issues with client employees, customers, and vendors.
  • Manage customer relationships; communicate and behave in a client-focused manner.
  • Provide customer training on all Company applications as needed.
  • Maintain existing processes, standards, and upgrade documentation.
  • Evaluate and report project outcomes, customer satisfaction, and customer concerns.
  • Participate in customer conference calls; facilitate and conduct customer conference calls.
  • Provide accurate accounting of billable time, expenses, and ensure forecast accuracy for close purposes.
  • Complete timesheets on a weekly basis.

Requirements

  • Bachelor degree.
  • 3+ years previous experience required with Clinical enterprise software applications.
  • Experience with Microsoft SQL, Microsoft Windows.
  • Understanding of system implementation and installation processes.
  • Experience with Wireless Communication device.
  • Experience with Clinical Messaging application, (Nurse call, EMR, informatics, Patient Monitoring).
  • Experience with Clinical Messaging workflows.
  • Experience with Windows OS Troubleshooting (Permissions/Policies).
  • Working Knowledge of Network ACLs, Firewalls, and managed switches.
  • Must be analytical and creative.

Benefits

  • None specified.

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