Technical Account Manager - SLED - Remote

Overview

The Technical Account Manager will work with strategic customers in the Public Sector, ensuring they successfully utilize the UiPath platform and derive business value from it.

In Short

• Take ownership of customers' technical success with the UiPath platform.
• Collaborate with account teams to develop adoption plans.
• Provide technical advisory and guidance for automation programs.
• Assist with platform infrastructure, installation, and troubleshooting.
• Educate customers on best practices for automation.
• Conduct design and code reviews for automations.
• Perform technical health checks for automation programs.
• Manage escalated support incidents with product support teams.
• Identify risks and create mitigation plans.
• Willingness to travel up to 25%.

Requirements

• 7+ years in technical customer-facing roles.
• Solid programming background, preferably in .NET.
• Experience with UiPath or similar products.
• Familiarity with AI technologies like LLMs and Computer Vision.
• SaaS and Cloud technical experience.
• Background in technical support or consulting is a plus.
• Experience with Windows and Linux server infrastructure.
• Strong analytical and problem-solving skills.
• Excellent verbal and written communication skills.
• Computer Science degree or equivalent.

Benefits

• Diverse and inclusive workplace.
• Flexible work arrangements.
• Opportunities for professional growth.
• Supportive team environment.
• Commitment to work-life balance.