Growth Enterprise Customer Success Manager - Remote

Overview

As a Growth Enterprise Customer Success Manager at Udemy, you will partner with mid-sized business customers post-sale to drive adoption and ensure customer growth and retention. You will work closely with customers to execute learning strategies and help them achieve their business outcomes.

In Short

• Manage a portfolio of up to 50 accounts with proactive support.
• Launch and train new customers for smooth onboarding.
• Create internal promotion programs to drive awareness.
• Build executive-level relationships as a trusted advisor.
• Develop internal learning strategies for customer success.
• Execute account expansion strategies with Sales partners.

Requirements

• 4-5+ years of B2B SaaS customer success or account management experience.
• Experience with mid-market and enterprise-level accounts.
• Ability to travel up to 30% for in-person meetings.

Benefits

• Inclusive work environment with diverse backgrounds.
• Access to Udemy courses and professional development.
• Recognition as a Great Place to Work.