Senior Manager, Client Growth & Success - Remote

Overview

This role focuses on driving client engagement, satisfaction, and retention while identifying growth opportunities for Twin Health's programs.

In Short

• Build and maintain trusted relationships with clients.
• Drive measurable outcomes and maximize program utilization.
• Provide data-driven recommendations to enhance client satisfaction.
• Lead strategies for program adoption and member engagement.
• Manage the full client renewal lifecycle for your portfolio.
• Collaborate with internal teams for continuous improvement.
• Prepare and deliver compelling client reports.
• Identify and secure expansion opportunities.
• Support client events and community-building initiatives.
• Conduct risk assessments for client retention.

Requirements

• 6+ years in client success or account management.
• Proven track record in client growth and retention.
• Exceptional communication skills.
• Strong analytical and problem-solving abilities.
• Highly organized with attention to detail.
• Collaborative mindset with a passion for impact.
• Compelling presentation skills.
• Flexibility to work cross-functionally.
• Willingness to travel as needed.

Benefits

• Competitive compensation package.
• Remote-friendly work environment.
• Equity participation opportunity.
• Unlimited vacation with manager approval.
• Paid parental leave for delivering and non-delivering parents.
• Comprehensive healthcare benefits.
• 401k retirement savings plan.