Member Services Specialist - Remote

Overview

The Member Services Specialist at Twin Health will champion and cultivate a best-in-class experience for our members, engaging with them through community management and excellent customer service.

In Short

• Manage and moderate the Twin Member Community.
• Enforce community guidelines and monitor content.
• Resolve member-reported issues professionally.
• Engage with community members and encourage discussions.
• Document and escalate member feedback for improvements.
• Provide coverage for the member services call center as needed.
• Proactively outreach to members at risk of disenrollment.
• Participate in day-to-day operations of the Member Services team.
• Foster a welcoming and supportive community atmosphere.
• Work within the Pacific Time Zone.

Requirements

• 1-2 years of community program management experience.
• Excellent customer service and communication skills.
• Experience in hospitality or customer experience in healthcare preferred.
• Strong problem-solving and relationship-building skills.
• Self-starter mentality with a passion for customer experience.
• Ability to pivot quickly based on business needs.
• Genuine curiosity and collaborative approach to challenges.
• Understanding of the Twin member journey.
• Ability to facilitate change management.
• Passion for transforming lives through healthcare.

Benefits

• Competitive compensation package.
• Remote-friendly company culture.
• Opportunity for equity participation.
• Unlimited vacation with manager approval.
• 16 weeks of paid parental leave for delivering parents.
• 100% employer-sponsored healthcare, dental, and vision.
• 401k retirement savings plan.