Member Services Specialist - Remote

Overview

The Member Services Specialist plays a vital role in supporting software customers by assisting with billing, membership changes, and account resolution, all while delivering exceptional service.

In Short

• Communicate with members via email and phone
• Handle a high volume of calls professionally
• Respond to inquiries promptly and empathetically
• Manage conversations with concerned members
• Resolve billing issues using Daxko software
• Ensure accuracy of financial records
• Support billing and reconciliation processes
• Generate reports as needed
• Meet performance goals
• Participate in ongoing training

Requirements

• Strong communication and listening skills
• Ability to empathize and provide top-tier service
• Critical thinking and problem-solving skills
• Confidence using computers and multitasking
• Self-motivated and proactive mindset
• Attention to detail and accuracy
• High school diploma or equivalent
• At least 6 months of customer service experience
• Familiarity with CRM software

Benefits

• Flexible paid time off
• Affordable health, dental, and vision insurance
• Monthly fitness reimbursement
• 401(k) matching
• New-Parent Paid Leave
• Casual work environment
• Remote work options