Member Service Specialist - MediGold - Remote

Overview

The Member Service Specialist at MediGold plays a crucial role in providing excellent customer service to Medicare beneficiaries, ensuring compliance with regulations while addressing inquiries and promoting retention strategies.

In Short

• Respond to consumer inquiries regarding Medicare plan benefits and services.
• Implement retention strategies to maintain membership.
• Exhibit service excellence standards in all interactions.
• Comply with federal and state regulations.
• Document inquiries and actions taken accurately.
• Utilize interpreting services for limited English speaking consumers.
• Achieve high consumer satisfaction ratings.
• Maintain knowledge of plan benefits and services.
• Engage with consumers to meet service performance goals.
• Participate in a diverse and inclusive work environment.

Requirements

• High school education required; some college preferred.
• Experience in customer service and knowledge of Medicare desired.
• Effective communication skills are essential.
• Ability to manage multiple tasks in a fast-paced environment.
• Knowledge of managed care plans is a plus.
• PC proficiency including Microsoft Office is required.
• Medical terminology knowledge is advantageous.
• Strong organizational skills are necessary.
• Commitment to providing high-quality service.
• Ability to pass audits related to consumer service activities.

Benefits

• Competitive compensation and benefits packages.
• Retirement savings account with employer match.
• Generous paid time off programs.
• Tuition/professional development reimbursement.
• Employee recognition programs.
• DailyPay option for early access to earnings.
• Diversity, Equity, and Inclusion initiatives.
• Relocation assistance available.
• Discounted tuition at Mount Carmel College of Nursing.
• Employee Referral Rewards program.