Onboarding Operations Specialist - Remote

Overview

Twilio is seeking an Operations Specialist to join the team that runs Twilio’s Onboarding and Compliance team globally, working directly with customers to help them onboard RCS, WhatsApp, procure short codes and Sender IDs, and ensure all phone numbers are meeting regulatory compliance standards globally.

In Short

• Join Twilio as an Onboarding Operations Specialist.
• Work with customers to onboard RCS and WhatsApp.
• Ensure compliance with regulatory standards.
• Process onboarding requests efficiently.
• Project manage complex customer requests.
• Design and optimize customer processes.
• Collaborate with Product and Engineering teams.
• 3+ years experience in technical customer operations required.
• Experience with JIRA and Zendesk is a plus.
• Excellent communication skills in Portuguese is a huge plus.

Requirements

• 3+ years experience in technical customer operations.
• Empathetic and customer-focused.
• Experience with various systems and software tools.
• Organized and process-oriented.
• Comfortable working with data.
• Data-driven mindset.
• Bachelor’s Degree or equivalent experience.

Benefits

• Competitive pay.
• Generous time-off.
• Parental and wellness leave.
• Healthcare benefits.
• Retirement savings program.