Customer Onboarding Operations Specialist - Remote

Overview

Brightwheel is seeking a highly motivated individual to support and train customers for the successful implementation of their platform at childcare centers, emphasizing strong communication and customer service skills.

In Short

• Assist customers in opening new childcare centers and utilizing the brightwheel product.
• Manage a portfolio of 150+ accounts to ensure successful adoption of brightwheel.
• Prioritize accounts for timely support in opening childcare centers.
• Overcome customer objections and build confidence in brightwheel's value.
• Diagnose and resolve technical challenges for customers.
• Serve as the expert on brightwheel’s technology platform.
• Collaborate with Sales and Support teams for a smooth customer experience.
• Utilize critical thinking to resolve technical or usage issues.
• Promote the software's value to gain customer trust.

Requirements

• 2+ years of experience in customer success, sales, or account management.
• Associate’s or Bachelor's degree, or comparable experience.
• Experience in onboarding new customers is a plus.
• Ability to manage a high-volume funnel and prioritize effectively.
• Excellent collaboration and time-management skills.
• Exceptional communication skills in English; Spanish is a plus.
• Attention to detail and patience in customer interactions.
• Comfort with remote work and communication tools.
• Tech-savvy with experience in CRM tools preferred.

Benefits

• Work in a fully remote team across the US.
• Be part of a mission-driven company focused on early education.
• Collaborate with a passionate and talented team.
• Opportunity to make a lasting impact in the education sector.