Technical Support Representative, Tier 1 - Remote

Overview

The Technical Support Representative will be responsible for delivering world-class client support by responding to both technical and non-technical customer queries while working remotely.

In Short

• Join a recognized innovator in global education.
• Work remotely in a fast-paced environment.
• Support Turnitin's product line via email, phone, and live chat.
• Coordinate with Engineering and Product Management.
• Assist in maintaining technical documentation.
• Develop positive customer relations.
• Ideal for self-starters with technical support experience.
• Engage with internal and external customers.
• Fluent English required.
• Experience with Learning Management Systems is a plus.

Requirements

• Bachelor’s degree or relevant customer support experience.
• Strong problem-solving and communication skills.
• Ability to manage multiple tasks in a fast-paced environment.
• Excellent computer skills and knowledge of OS (Windows, Mac, Linux).
• Experience with Learning Management Systems.
• Knowledge of Microsoft Office products.
• Ability to handle sensitive information with discretion.
• Interest in technology and web technologies.
• Additional language skills are a plus.
• Strong organizational and planning skills.

Benefits

• Remote-first culture with flexible working options.
• Health care coverage and wellness programs.
• Generous paid time off and self-care days.
• Educational reimbursement for professional growth.
• Paid volunteer time and charitable contribution matching.
• Retirement plan with matching contributions.
• Access to mental health resources.
• Parental leave and national holidays.
• Monthly wellness or home office reimbursement.
• Collaborative and inclusive team environment.