Technical Support Representative, Tier 1 - Remote

Overview

The Technical Support Representative will play a critical role in delivering world-class client support, responding to both technical and non-technical customer queries.

In Short

• Proactively support the Turnitin product line through email, phone, and live chat.
• Coordinate closely with Engineering and Product Management on product issues.
• Develop positive customer relations.
• Assist in translating and maintaining technical documentation.
• Support strategic initiatives as needed.
• Work in a fast-paced, team-oriented environment.
• Manage multiple tasks simultaneously.
• Fluent in English and Spanish.
• Possess strong problem-solving and communication skills.
• Experience in a technical support role.

Requirements

• Bachelor’s degree or equivalent customer support experience.
• 3+ years of technical support experience in a global enterprise environment.
• Excellent computer skills.
• Knowledge of Windows, Mac, and Linux operating systems.
• Understanding of Microsoft Office products.
• Excellent planning and organizational skills.
• Ability to work with confidential material.
• Familiarity with Learning Management Systems is a plus.
• Broad understanding of web technologies and SaaS.

Benefits

• Remote-first culture.
• Health care coverage.
• Education reimbursement.
• Competitive paid time off.
• Self-care days and national holidays.
• Paid volunteer time.
• Charitable contribution match.
• Monthly wellness or home office reimbursement.
• Access to mental health platform.
• Parental leave and retirement plan with match.